Terms & Conditions
Fair terms, in plain English
Last updated: June 2026
Quotes & approval
All work begins with a written flat-rate quote. Nothing proceeds without your approval, and the quoted price is the price — unless you approve additional work in writing mid-visit.
Warranties
Every repair and installation carries our 2-year workmanship warranty on top of manufacturer parts coverage (typically 10 years on registered equipment). Warranty service is scheduled at priority at no diagnostic charge.
Payment
Payment is due on completion via cash, check, or major card. Larger installations may require a deposit up to 30%, with the balance due at final walkthrough. Financing plans are serviced by our lending partners under their own terms.
Scheduling & access
We confirm a 2-hour arrival window by text. If nobody 18 or older is present, or our techs cannot safely access the equipment, a $89 return-trip fee may apply — always disclosed before rebooking.
Emergency service
No-heat and no-cool emergencies are answered 24/7 in season. We charge no overtime rates — nights, weekends, and holidays bill at the same flat-rate book.
Questions
Call (214) 555-0134 or email hello@frostmereair.com — a human answers, and disputes are handled by our owner directly before anything else.